The hotspot router identifies the hotspot user by the factory MAC address of the wifi device. Unfortunately MAC Randomization creates a random MAC address when joining a Wi-Fi network for the first time or after “forgetting” and rejoining a Wi-Fi network. It Generates a new random MAC address after 24 hours of last connection.

To ensure optimization of your Hotspot network, you may want to consider disabling MAC Randomization on your devices. It is done on a per SSID basis so you can turn off the randomization for your hotspot SSID only but allow it to function for other wifi networks.

To Disable MAC Randomization on iOS Devices:

  1. Open the Settings on your iPhone, iPad, or iPod, then tap Wi-Fi or WLAN

  2. Tap the information button next to your network

  3. Turn off Private Address

  4. Re-join the network

To Disable MAC Randomization on Android Devices:

  1. Open the Settings

  2. Tap Network & Internet -> Wi-Fi

  3. Tap the gear icon associated with your network

  4. Tap MAC address type

  5. Tap Phone MAC

  6. Re-join the network

To Disable MAC Randomization on Windows 10/11 Devices:

1. Click Start button, then select Settings > Network & Internet > Wi-Fi > Manage known networks.

2. Choose the wifi network name of the hotspot, then select Properties, Turn off Use random hardware addresses for this network.

3. Re-join the network.

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