Hotspot System Help Center
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FAQ
FAQ
Frequently asked questions
+1
98 articles in this collection
Written by
Roland,
Oliver Faludi,
Steve Hars
and 1 other
Pre-Sales
What is a hotspot?
Written by
Tibor
Updated over a week ago
Do you provide internet connection for the service?
Written by
Tibor
Updated over a week ago
What is needed to operate a HotspotSystem.com hotspot?
Written by
Tibor
Updated over a week ago
Which countries can I install this service in?
Written by
Tibor
Updated over a week ago
When can I start my Hotspot service after registration?
Written by
Tibor
Updated over a week ago
Can I try out the system before I start using it (Free Trial) ?
Written by
Tibor
Updated over a week ago
How much does the service cost?
Written by
Tibor
Updated over a week ago
How can I become a reseller or an affiliate of the system?
Written by
Tibor
Updated over a week ago
Can you tell me more about HotspotSystem Ltd?
Written by
Tibor
Updated over a week ago
In which countries are HotspotSystem servers located in?
Written by
Tibor
Updated over a week ago
Can you tell me more about the security of the system?
Written by
Oliver Faludi
Updated over a week ago
What logs do you provide (in some countries they are required by the law)?
Written by
Oliver Faludi
Updated over a week ago
What is Control Center?
Written by
Tibor
Updated over a week ago
What languages does your system support?
Written by
Tibor
Updated over a week ago
Can I use email marketing using HotspotSystem?
Written by
Roland
Updated over a week ago
Can I buy a pre-configured router from you (Hotspot In a Box)?
Written by
Tibor
Updated over a week ago
How can I cancel the service?
Written by
Tibor
Updated over a week ago
Generic Wi-Fi
How much is the range of a Wi-Fi router?
Written by
Tibor
Updated over a week ago
What equipment is needed if i want to cover a large area or building ?
Written by
Steve Hars
Updated over a week ago
Do you support wireless mesh?
Written by
Steve Hars
Updated over a week ago
Does the broadband connection need to have a fixed IP address?
Written by
Steve Hars
Updated over a week ago
Can I setup an encrypted wireless network with your system?
Written by
Steve Hars
Updated over a week ago
Generic Hotspot
Do you support multiple locations/venues?
Written by
Tibor
Updated over a week ago
Is roaming possible between multiple locations?
Written by
Tibor
Updated over a week ago
Can I use my own internet for free (by skipping the splash page)?
Written by
Tibor
Updated over a week ago
Can I allow users to log in from multiple devices simultaneously?
Written by
Tibor
Updated over a week ago
How to prevent the splash page to come up every time an existing user connects to the hotspot?
Written by
Roland
Updated over a week ago
Can a user of a HotSpot use a non web based (non port 80) application, like Skype or MSN?
Written by
Roland
Updated over a week ago
Is it possible to use the hotspot with non web based Wi-Fi devices (like IP camera, gaming device)?
Written by
Roland
Updated over a week ago
Can I restrict hotspot access to only between certain hours?
Written by
Roland
Updated over a week ago
What does 'Combined Splash Page' mean?
Written by
Roland
Updated over a week ago
How do you calculate 1 month in case of a monthly access?
Written by
Roland
Updated over a week ago
If there are support issues who does the user contact and how?
Written by
Roland
Updated over a week ago
How can I delete a location?
Written by
Roland
Updated over a week ago
Where can I turn off system notifications?
Written by
Roland
Updated over a week ago
How do I check what credit card you have on file?
Written by
Roland
Updated over a week ago
How do I receive invoices of previous purchases?
Written by
Roland
Updated over a week ago
VPN: which tunneling protocols work through the hotspot?
Written by
Roland
Updated over a week ago
Supported Devices
Can I use my existing Wi-Fi router?
Written by
Roland
Updated over a week ago
What firmwares are compatible with your system?
Written by
Roland
Updated over a week ago
Where can I find installation guides ?
Written by
Roland
Updated over a week ago
Is it possible to connect the router directly to the ADSL modem?
Written by
Roland
Updated over a week ago
Can I use the system on a Unix-like computer operating system (Linux, FreeBSD, etc.)?
Written by
Roland
Updated over a week ago
Is my router compatible with DD-WRT and HotspotSystem?
Written by
Roland
Updated over a week ago
Can I setup a hotspot on a cellular-based internet connection (3G/4G/LTE)?
Written by
Roland
Updated over a week ago
Can I use HotspotSystem on UniFi devices directly?
Written by
Roland
Updated over a week ago
Can the software for the router be uploaded from a Windows PC?
Written by
Roland
Updated over a week ago
Free Hotspot
Why do I have to pay for a service if I give it for free to my customers?
Written by
Roland
Updated over a week ago
What are the benefits of Hotspot FREE service over a free password protected hotspot?
Written by
Roland
Updated over a week ago
What does 500/location mean on the basic plan?
Written by
Roland
Updated over a week ago
How do you calculate the monthly limit in case of a subscription?
Written by
Roland
Updated over a week ago
What does monthly limit mean in case of a subscription?
Written by
Roland
Updated over a week ago
Can I buy additional credits in case of a subscription based plan?
Written by
Roland
Updated over a week ago
Where can I modify the validity of free accesses / codes?
Written by
Roland
Updated over a week ago
Can I operate my free hotspot without a subscription?
Written by
Roland
Updated over a week ago
How sessions are counted?
Written by
Roland
Updated over a week ago
How can I buy more sessions?
Written by
Roland
Updated over a week ago
Can I share the additional / Pay As You Go balance across all locations?
Written by
Roland
Updated over a week ago
When will the additional / Pay As You go credits expire?
Written by
Roland
Updated over a week ago
How can I cancel my Hotspot FREE Subscription?
Written by
Roland
Updated over a week ago
How can I update my card details in case of a Hotspot FREE subscription?
Written by
Roland
Updated over a week ago
Basic / Basic Plus
What is the difference between Basic and Basic Plus?
Written by
Roland
Updated over a week ago
What happens if I reach the allowed sessions limit?
Written by
Roland
Updated over a week ago
How do I upgrade to Basic Plus+ ? How do I upgrade to the volume license?
Written by
Roland
Updated over a week ago
How can I buy a Volume License (Basic Plus Volume)?
Written by
Roland
Updated over a week ago
Social business plan
Which social networks do you support?
Written by
Roland
Updated over a week ago
Are Facebook "Likes" supported?
Written by
Roland
Updated over a week ago
Are Facebook Checkins supported?
Written by
Roland
Updated over a week ago
As Facebook domains has to be added to the whitelist, can people browse Facebook without authorization?-
Written by
Roland
Updated over a week ago
How “LIKEs” are counted (when do you deduct social credits)?
Written by
Roland
Updated over a week ago
Is it possible to offer an alternate way to log in for those who don't have a Facebook account?
Written by
Roland
Updated over a week ago
Can guests use the Facebook App for Facebook login instead of browser-based Facebook?
Written by
Roland
Updated over a week ago
Vouchers
How do Pre-Paid Vouchers work?
Written by
Roland
Updated over a week ago
When will the access codes expire?
Written by
Roland
Updated over a week ago
How do I receive voucher codes?
Written by
Roland
Updated over a week ago
Can I have different validity periods for my Hotspot FREE subscription?
Written by
Roland
Updated over a week ago
Is it possible to generate vouchers for a specific location / group of locations?
Written by
Roland
Updated over a week ago
How do voucher credits work?
Written by
Tibor
Updated over a week ago
How can I buy more voucher credits?
Written by
Roland
Updated over a week ago
SMS business plan
Where can I see how many SMS options left?
Written by
Roland
Updated over a week ago
How do you count the number of SMS sent?
Written by
Roland
Updated over a week ago
Can I send access codes via SMS and give out printed vouchers in the same location?
Written by
Roland
Updated over a week ago
How do SMS credits work?
Written by
Tibor
Updated over a week ago
How can I buy more SMS credits?
Written by
Roland
Updated over a week ago
Why is your SMS pricing higher than any SMS provider?
Written by
Roland
Updated over a week ago
Pay Per Use Hotspot
What kind of credit cards does the system accept?
Written by
Roland
Updated over a week ago
What payment processors does your system use to charge users?
Written by
Roland
Updated over a week ago
Is it possible to use Paypal only to accept payments in my hotspot?
Written by
Roland
Updated over a week ago
When and how do I get paid?
Written by
Roland
Updated over a week ago
Can you pay out all the money to my paypal account?
Written by
Roland
Updated over a week ago
Do I need a merchant account to accept online payments in my hotspots?
Written by
Roland
Updated over a week ago
Can I charge users in my local currency in my Wi-Fi Hotspot?
Written by
Roland
Updated over a week ago
Can I use my own payment gateway?
Written by
Roland
Updated over a week ago
What is the minimum amount we can charge?
Written by
Roland
Updated over a week ago
How can I give a refund for a user?
Written by
Roland
Updated over a week ago
Is there any way to collect sales tax from hotspot users when they pay online?
Written by
Roland
Updated over a week ago
Can I get a higher percentage of the end user income than 75%?
Written by
Roland
Updated over a week ago
How can I sell Pre-Paid Vouchers at a location?
Written by
Roland
Updated over a week ago