FAQ

What is a hotspot?

Written by Tibor
Updated this week

Do you provide internet connection for the service?

Written by Tibor
Updated this week

What is needed to operate a HotspotSystem.com hotspot?

Written by Tibor
Updated over a week ago

Which countries can I install this service in?

Written by Tibor
Updated over a week ago

When can I start my Hotspot service after registration?

Written by Tibor
Updated this week

Can I try out the system before I start using it (Free Trial) ?

Written by Tibor
Updated this week

How much does the service cost?

Written by Tibor
Updated over a week ago

How can I become a reseller or an affiliate of the system?

Written by Tibor
Updated this week

Can you tell me more about HotspotSystem Ltd?

Written by Tibor
Updated over a week ago

In which countries are HotspotSystem servers located in?

Written by Tibor
Updated over a week ago

Can you tell me more about the security of the system?

Written by Oliver Faludi
Updated over a week ago

What logs do you provide (in some countries they are required by the law)?

Written by Oliver Faludi
Updated over a week ago

What is Control Center?

Written by Tibor
Updated this week

What languages does your system support?

Written by Tibor
Updated over a week ago

Can I use email marketing using HotspotSystem?

Written by Roland
Updated over a week ago

Can I buy a pre-configured router from you (Hotspot In a Box)?

Written by Tibor
Updated this week

How can I cancel the service?

Written by Tibor
Updated this week

How much is the range of a Wi-Fi router?

Written by Tibor
Updated over a week ago

What equipment is needed if i want to cover a large area or building ?

Written by Steve Hars
Updated over a week ago

Do you support wireless mesh?

Written by Steve Hars
Updated over a week ago

Does the broadband connection need to have a fixed IP address?

Written by Steve Hars
Updated over a week ago

Can I setup an encrypted wireless network with your system?

Written by Steve Hars
Updated over a week ago

Do you support multiple locations/venues?

Written by Tibor
Updated over a week ago

Is roaming possible between multiple locations?

Written by Tibor
Updated over a week ago

Can I use my own internet for free (by skipping the splash page)?

Written by Tibor
Updated over a week ago

Can I allow users to log in from multiple devices simultaneously?

Written by Tibor
Updated this week

How to prevent the splash page to come up every time an existing user connects to the hotspot?

Written by Roland
Updated over a week ago

Can a user of a HotSpot use a non web based (non port 80) application, like Skype or MSN?

Written by Roland
Updated this week

Is it possible to use the hotspot with non web based Wi-Fi devices (like IP camera, gaming device)?

Written by Roland
Updated this week

Can I restrict hotspot access to only between certain hours?

Written by Roland
Updated this week

What does 'Combined Splash Page' mean?

Written by Roland
Updated this week

How do you calculate 1 month in case of a monthly access?

Written by Roland
Updated this week

If there are support issues who does the user contact and how?

Written by Roland
Updated this week

How can I delete a location?

Written by Roland
Updated this week

Where can I turn off system notifications?

Written by Roland
Updated over a week ago

How do I check what credit card you have on file?

Written by Roland
Updated over a week ago

How do I receive invoices of previous purchases?

Written by Roland
Updated over a week ago

VPN: which tunneling protocols work through the hotspot?

Written by Roland
Updated this week

Can I use my existing Wi-Fi router?

Written by Roland
Updated this week

What firmwares are compatible with your system?

Written by Roland
Updated this week

Where can I find installation guides ?

Written by Roland
Updated this week

Is it possible to connect the router directly to the ADSL modem?

Written by Roland
Updated this week

Can I use the system on a Unix-like computer operating system (Linux, FreeBSD, etc.)?

Written by Roland
Updated this week

Is my router compatible with DD-WRT and HotspotSystem?

Written by Roland
Updated this week

Can I setup a hotspot on a cellular-based internet connection (3G/4G/LTE)?

Written by Roland
Updated this week

Can I use HotspotSystem on UniFi devices directly?

Written by Roland
Updated this week

Can the software for the router be uploaded from a Windows PC?

Written by Roland
Updated this week

Why do I have to pay for a service if I give it for free to my customers?

Written by Roland
Updated this week

What are the benefits of Hotspot FREE service over a free password protected hotspot?

Written by Roland
Updated this week

What does 500/location mean on the basic plan?

Written by Roland
Updated over a week ago

How do you calculate the monthly limit in case of a subscription?

Written by Roland
Updated this week

What does monthly limit mean in case of a subscription?

Written by Roland
Updated this week

Can I buy additional credits in case of a subscription based plan?

Written by Roland
Updated this week

Where can I modify the validity of free accesses / codes?

Written by Roland
Updated this week

Can I operate my free hotspot without a subscription?

Written by Roland
Updated this week

How sessions are counted?

Written by Roland
Updated over a week ago

How can I buy more sessions?

Written by Roland
Updated over a week ago

Can I share the additional / Pay As You Go balance across all locations?

Written by Roland
Updated this week

When will the additional / Pay As You go credits expire?

Written by Roland
Updated this week

How can I cancel my Hotspot FREE Subscription?

Written by Roland
Updated this week

How can I update my card details in case of a Hotspot FREE subscription?

Written by Roland
Updated this week

What is the difference between Basic and Basic Plus?

Written by Roland
Updated this week

What happens if I reach the allowed sessions limit?

Written by Roland
Updated this week

How do I upgrade to Basic Plus+ ? How do I upgrade to the volume license?

Written by Roland
Updated this week

How can I buy a Volume License (Basic Plus Volume)?

Written by Roland
Updated this week

Which social networks do you support?

Written by Roland
Updated this week

Are Facebook "Likes" supported?

Written by Roland
Updated over a week ago

Are Facebook Checkins supported?

Written by Roland
Updated this week

As Facebook domains has to be added to the whitelist, can people browse Facebook without authorization?-

Written by Roland
Updated this week

How “LIKEs” are counted (when do you deduct social credits)?

Written by Roland
Updated this week

Is it possible to offer an alternate way to log in for those who don't have a Facebook account?

Written by Roland
Updated this week

Can guests use the Facebook App for Facebook login instead of browser-based Facebook?

Written by Roland
Updated over a week ago

How do Pre-Paid Vouchers work?

Written by Roland
Updated this week

When will the access codes expire?

Written by Roland
Updated this week

How do I receive voucher codes?

Written by Roland
Updated this week

Can I have different validity periods for my Hotspot FREE subscription?

Written by Roland
Updated this week

Is it possible to generate vouchers for a specific location / group of locations?

Written by Roland
Updated this week

How do voucher credits work?

Written by Tibor
Updated over a week ago

How can I buy more voucher credits?

Written by Roland
Updated this week

Where can I see how many SMS options left?

Written by Roland
Updated this week

How do you count the number of SMS sent?

Written by Roland
Updated this week

Can I send access codes via SMS and give out printed vouchers in the same location?

Written by Roland
Updated this week

How do SMS credits work?

Written by Tibor
Updated over a week ago

How can I buy more SMS credits?

Written by Roland
Updated this week

Why is your SMS pricing higher than any SMS provider?

Written by Roland
Updated over a week ago

What kind of credit cards does the system accept?

Written by Roland
Updated this week

What payment processors does your system use to charge users?

Written by Roland
Updated this week

Is it possible to use Paypal only to accept payments in my hotspot?

Written by Roland
Updated this week

When and how do I get paid?

Written by Roland
Updated this week

Can you pay out all the money to my paypal account?

Written by Roland
Updated this week

Do I need a merchant account to accept online payments in my hotspots?

Written by Roland
Updated this week

Can I charge users in my local currency in my Wi-Fi Hotspot?

Written by Roland
Updated this week

Can I use my own payment gateway?

Written by Roland
Updated this week

What is the minimum amount we can charge?

Written by Roland
Updated this week

How can I give a refund for a user?

Written by Roland
Updated this week

Is there any way to collect sales tax from hotspot users when they pay online?

Written by Roland
Updated this week

Can I get a higher percentage of the end user income than 75%?

Written by Roland
Updated this week

How can I sell Pre-Paid Vouchers at a location?

Written by Roland
Updated this week