FAQ

What is a hotspot?

Written by Tibor
Updated over a week ago

Do you provide internet connection for the service?

Written by Tibor
Updated over a week ago

What is needed to operate a HotspotSystem.com hotspot?

Written by Tibor
Updated over a week ago

Which countries can I install this service in?

Written by Tibor
Updated over a week ago

When can I start my Hotspot service after registration?

Written by Tibor
Updated over a week ago

Can I try out the system before I start using it (Free Trial) ?

Written by Tibor
Updated over a week ago

How much does the service cost?

Written by Tibor
Updated over a week ago

How can I become a reseller or an affiliate of the system?

Written by Tibor
Updated over a week ago

Can you tell me more about HotspotSystem Ltd?

Written by Tibor
Updated over a week ago

In which countries are HotspotSystem servers located in?

Written by Tibor
Updated over a week ago

Can you tell me more about the security of the system?

Written by Oliver Faludi
Updated over a week ago

What logs do you provide (in some countries they are required by the law)?

Written by Oliver Faludi
Updated over a week ago

What is Control Center?

Written by Tibor
Updated over a week ago

What languages does your system support?

Written by Tibor
Updated over a week ago

Can I use email marketing using HotspotSystem?

Written by Roland
Updated over a week ago

Can I buy a pre-configured router from you (Hotspot In a Box)?

Written by Tibor
Updated over a week ago

How can I cancel the service?

Written by Tibor
Updated over a week ago

How much is the range of a Wi-Fi router?

Written by Tibor
Updated over a week ago

What equipment is needed if i want to cover a large area or building ?

Written by Steve Hars
Updated over a week ago

Do you support wireless mesh?

Written by Steve Hars
Updated over a week ago

Does the broadband connection need to have a fixed IP address?

Written by Steve Hars
Updated over a week ago

Can I setup an encrypted wireless network with your system?

Written by Steve Hars
Updated over a week ago

Do you support multiple locations/venues?

Written by Tibor
Updated over a week ago

Is roaming possible between multiple locations?

Written by Tibor
Updated over a week ago

Can I use my own internet for free (by skipping the splash page)?

Written by Tibor
Updated over a week ago

Can I allow users to log in from multiple devices simultaneously?

Written by Tibor
Updated over a week ago

How to prevent the splash page to come up every time an existing user connects to the hotspot?

Written by Roland
Updated over a week ago

Can a user of a HotSpot use a non web based (non port 80) application, like Skype or MSN?

Written by Roland
Updated over a week ago

Is it possible to use the hotspot with non web based Wi-Fi devices (like IP camera, gaming device)?

Written by Roland
Updated over a week ago

Can I restrict hotspot access to only between certain hours?

Written by Roland
Updated over a week ago

What does 'Combined Splash Page' mean?

Written by Roland
Updated over a week ago

How do you calculate 1 month in case of a monthly access?

Written by Roland
Updated over a week ago

If there are support issues who does the user contact and how?

Written by Roland
Updated over a week ago

How can I delete a location?

Written by Roland
Updated over a week ago

Where can I turn off system notifications?

Written by Roland
Updated over a week ago

How do I check what credit card you have on file?

Written by Roland
Updated over a week ago

How do I receive invoices of previous purchases?

Written by Roland
Updated over a week ago

VPN: which tunneling protocols work through the hotspot?

Written by Roland
Updated over a week ago

Can I use my existing Wi-Fi router?

Written by Roland
Updated over a week ago

What firmwares are compatible with your system?

Written by Roland
Updated over a week ago

Where can I find installation guides ?

Written by Roland
Updated over a week ago

Is it possible to connect the router directly to the ADSL modem?

Written by Roland
Updated over a week ago

Can I use the system on a Unix-like computer operating system (Linux, FreeBSD, etc.)?

Written by Roland
Updated over a week ago

Is my router compatible with DD-WRT and HotspotSystem?

Written by Roland
Updated over a week ago

Can I setup a hotspot on a cellular-based internet connection (3G/4G/LTE)?

Written by Roland
Updated over a week ago

Can I use HotspotSystem on UniFi devices directly?

Written by Roland
Updated over a week ago

Can the software for the router be uploaded from a Windows PC?

Written by Roland
Updated over a week ago

Why do I have to pay for a service if I give it for free to my customers?

Written by Roland
Updated over a week ago

What are the benefits of Hotspot FREE service over a free password protected hotspot?

Written by Roland
Updated over a week ago

What does 500/location mean on the basic plan?

Written by Roland
Updated over a week ago

How do you calculate the monthly limit in case of a subscription?

Written by Roland
Updated over a week ago

What does monthly limit mean in case of a subscription?

Written by Roland
Updated over a week ago

Can I buy additional credits in case of a subscription based plan?

Written by Roland
Updated over a week ago

Where can I modify the validity of free accesses / codes?

Written by Roland
Updated over a week ago

Can I operate my free hotspot without a subscription?

Written by Roland
Updated over a week ago

How sessions are counted?

Written by Roland
Updated over a week ago

How can I buy more sessions?

Written by Roland
Updated over a week ago

Can I share the additional / Pay As You Go balance across all locations?

Written by Roland
Updated over a week ago

When will the additional / Pay As You go credits expire?

Written by Roland
Updated over a week ago

How can I cancel my Hotspot FREE Subscription?

Written by Roland
Updated over a week ago

How can I update my card details in case of a Hotspot FREE subscription?

Written by Roland
Updated over a week ago

What is the difference between Basic and Basic Plus?

Written by Roland
Updated over a week ago

What happens if I reach the allowed sessions limit?

Written by Roland
Updated over a week ago

How do I upgrade to Basic Plus+ ? How do I upgrade to the volume license?

Written by Roland
Updated over a week ago

How can I buy a Volume License (Basic Plus Volume)?

Written by Roland
Updated over a week ago

Which social networks do you support?

Written by Roland
Updated over a week ago

Are Facebook "Likes" supported?

Written by Roland
Updated over a week ago

Are Facebook Checkins supported?

Written by Roland
Updated over a week ago

As Facebook domains has to be added to the whitelist, can people browse Facebook without authorization?-

Written by Roland
Updated over a week ago

How “LIKEs” are counted (when do you deduct social credits)?

Written by Roland
Updated over a week ago

Is it possible to offer an alternate way to log in for those who don't have a Facebook account?

Written by Roland
Updated over a week ago

Can guests use the Facebook App for Facebook login instead of browser-based Facebook?

Written by Roland
Updated over a week ago

How do Pre-Paid Vouchers work?

Written by Roland
Updated over a week ago

When will the access codes expire?

Written by Roland
Updated over a week ago

How do I receive voucher codes?

Written by Roland
Updated over a week ago

Can I have different validity periods for my Hotspot FREE subscription?

Written by Roland
Updated over a week ago

Is it possible to generate vouchers for a specific location / group of locations?

Written by Roland
Updated over a week ago

How do voucher credits work?

Written by Tibor
Updated over a week ago

How can I buy more voucher credits?

Written by Roland
Updated over a week ago

Where can I see how many SMS options left?

Written by Roland
Updated over a week ago

How do you count the number of SMS sent?

Written by Roland
Updated over a week ago

Can I send access codes via SMS and give out printed vouchers in the same location?

Written by Roland
Updated over a week ago

How do SMS credits work?

Written by Tibor
Updated over a week ago

How can I buy more SMS credits?

Written by Roland
Updated over a week ago

Why is your SMS pricing higher than any SMS provider?

Written by Roland
Updated over a week ago

What kind of credit cards does the system accept?

Written by Roland
Updated over a week ago

What payment processors does your system use to charge users?

Written by Roland
Updated over a week ago

Is it possible to use Paypal only to accept payments in my hotspot?

Written by Roland
Updated over a week ago

When and how do I get paid?

Written by Roland
Updated over a week ago

Can you pay out all the money to my paypal account?

Written by Roland
Updated over a week ago

Do I need a merchant account to accept online payments in my hotspots?

Written by Roland
Updated over a week ago

Can I charge users in my local currency in my Wi-Fi Hotspot?

Written by Roland
Updated over a week ago

Can I use my own payment gateway?

Written by Roland
Updated over a week ago

What is the minimum amount we can charge?

Written by Roland
Updated over a week ago

How can I give a refund for a user?

Written by Roland
Updated over a week ago

Is there any way to collect sales tax from hotspot users when they pay online?

Written by Roland
Updated over a week ago

Can I get a higher percentage of the end user income than 75%?

Written by Roland
Updated over a week ago

How can I sell Pre-Paid Vouchers at a location?

Written by Roland
Updated over a week ago