Hotspot System Help Center
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Troubleshooting
Troubleshooting
Some help to solve issues with your hotspots
27 articles in this collection
Written by
Roland
and
Steve Hars
2FA (2 factor authentication) issues
Users who enabled 2FA cannot login with Facebook in case of iOS captive portal
Written by
Roland
Updated over a week ago
Password reset for Control Center is not working
Written by
Roland
Updated over a week ago
I can’t access the web administration page after I set up the router
Written by
Roland
Updated over a week ago
Problems with Splash Page not displaying
I'm getting: "wget: bad address 'www.hotspotsystem.com'" while setting up my router
Written by
Roland
Updated over a week ago
Wireless connection to the router doesn’t work after setup
Written by
Roland
Updated over a week ago
The router’s power led is blinking continuously (router is bricked). What can I do?
Written by
Roland
Updated over a week ago
Computer doesn’t get a proper IP address from the router
Written by
Roland
Updated over a week ago
Captive portal doesn't pop up
Splash page is not displayed automatically for some users
Written by
Steve Hars
Updated over a week ago
Splash page does not load on Mikrotik
Written by
Roland
Updated over a week ago
DD-WRT: router is getting WAN IP, but can’t access internet
Written by
Roland
Updated over a week ago
Connection problems with Windows Vista
Written by
Roland
Updated over a week ago
Error message is displayed on the splash page
Why customers are getting ACCESS IS BLOCKED message on splash page?
Written by
Roland
Updated over a week ago
How to fix: “Sync error: Wrong time information is present in the router”
Our servers and your router must be in sync
Written by
Roland
Updated over a week ago
How to fix: “This location is not active. If you are the owner of the HotSpot please contact our Help Desk.”
Written by
Roland
Updated over a week ago
What does ‘HotSpot Login Failed’ mean when trying to log in to the hotspot
Written by
Roland
Updated over a week ago
‘Error code: XXX’ is displayed on the splash page, users cannot log in
Written by
Roland
Updated over a week ago
Miscellaneous problems with the hotspot
Some users are not forwarded to the splash page automatically
Written by
Roland
Updated over a week ago
Data capture fields are not appearing on splash page
Written by
Roland
Updated over a week ago
Data capture login does not work (customer redirected back to splash page)
The "hidden" custom field error
Written by
Steve Hars
Updated over a week ago
Websites starting with https are not forwarded to the Splash page
Written by
Roland
Updated over a week ago
I get very low speeds through the hotspot
Written by
Roland
Updated over a week ago
Solution for iOS ‘white screen’ problem (Social service)
Written by
Roland
Updated over a week ago
Problems with iDeal payments
Written by
Roland
Updated over a week ago
Problems with DirectEbanking (Sofort or Klarna) payments
Written by
Roland
Updated over a week ago
Custom page redirection (walled garden) doesn’t work
Written by
Roland
Updated over a week ago
Nothing happens after users press the SUBMIT after registration
Written by
Roland
Updated over a week ago
Upload and download values reported backwards in the Control Center
Written by
Roland
Updated over a week ago