Troubleshooting

Some help to solve issues with your hotspots

27 articles in this collection
Written by Roland and Steve Hars

2FA (2 factor authentication) issues

Users who enabled 2FA cannot login with Facebook in case of iOS captive portal

Written by Roland
Updated over a week ago

Password reset for Control Center is not working

Written by Roland
Updated over a week ago

I can’t access the web administration page after I set up the router

Written by Roland
Updated over a week ago

Problems with Splash Page not displaying

I'm getting: "wget: bad address 'www.hotspotsystem.com'" while setting up my router

Written by Roland
Updated over a week ago

Wireless connection to the router doesn’t work after setup

Written by Roland
Updated over a week ago

The router’s power led is blinking continuously (router is bricked). What can I do?

Written by Roland
Updated over a week ago

Computer doesn’t get a proper IP address from the router

Written by Roland
Updated over a week ago

Captive portal doesn't pop up

Splash page is not displayed automatically for some users

Written by Steve Hars
Updated over a week ago

Splash page does not load on Mikrotik

Written by Roland
Updated over a week ago

DD-WRT: router is getting WAN IP, but can’t access internet

Written by Roland
Updated over a week ago

Connection problems with Windows Vista

Written by Roland
Updated over a week ago

Error message is displayed on the splash page

Why customers are getting ACCESS IS BLOCKED message on splash page?

Written by Roland
Updated over a week ago

How to fix: “Sync error: Wrong time information is present in the router”

Our servers and your router must be in sync

Written by Roland
Updated over a week ago

How to fix: “This location is not active. If you are the owner of the HotSpot please contact our Help Desk.”

Written by Roland
Updated over a week ago

What does ‘HotSpot Login Failed’ mean when trying to log in to the hotspot

Written by Roland
Updated over a week ago

‘Error code: XXX’ is displayed on the splash page, users cannot log in

Written by Roland
Updated over a week ago

Miscellaneous problems with the hotspot

Some users are not forwarded to the splash page automatically

Written by Roland
Updated over a week ago

Data capture fields are not appearing on splash page

Written by Roland
Updated over a week ago

Data capture login does not work (customer redirected back to splash page)

The "hidden" custom field error

Written by Steve Hars
Updated over a week ago

Websites starting with https are not forwarded to the Splash page

Written by Roland
Updated over a week ago

I get very low speeds through the hotspot

Written by Roland
Updated over a week ago

Solution for iOS ‘white screen’ problem (Social service)

Written by Roland
Updated over a week ago

Problems with iDeal payments

Written by Roland
Updated over a week ago

Problems with DirectEbanking (Sofort or Klarna) payments

Written by Roland
Updated over a week ago

Custom page redirection (walled garden) doesn’t work

Written by Roland
Updated over a week ago

Nothing happens after users press the SUBMIT after registration

Written by Roland
Updated over a week ago

Upload and download values reported backwards in the Control Center

Written by Roland
Updated over a week ago